Designing an engagement plan for Logan’s first purpose built community and economic hub.
Situation Explained
Settlement Services International (SSI) is establishing a community hub in Logan. Logan is home to more than 403,000 people from more than 234 cultures. Around half of residents are aged 34 or younger. The plan needed to reach a culturally diverse community and make space for young people. The Hub will give residents a central place to access employment, training and social services.
SSI engaged Leisa Prowse Consulting (LPC) to develop a Public Participation Plan. SSI was looking for a Plan that would:
• build community awareness of the Hub and its services.
• co-design the Hub’s fit-out.
• engage key groups, especially young people, to inform programming.
Our Approach
Our first step was internal engagement to explore knowledge and connections that the SSI team already have. Many SSI staff members belong to the multicultural communities the Hub will serve and are very connected to the local community. This process helped staff understand the Hub, build ownership and share their knowledge of local community needs.
We recommended a range of collaborative tools to ensure that SSI could meaningfully engage with their networks and the wider Logan community.
Results
SSI accepted our Public Participation Plan and moved into implementation as the project progressed. The Logan Hub opened in September 2026.